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The Snapshot Report is a marketing needs assessment that uncovers a business’s performance in seven key categories: business listings, reviews, social media, website, advertising, SEO, and eCommerce.
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Control your reviews
Easily request feedback from your customers, participate in the online conversation about your business, and address negative feedback offline.
Take control of your reviews
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than three months ago aren’t relevant anymore.
Features
Manage Customers
Add customers in bulk to save time. Import a bulk csv file or add customers one at a time. Include a phone number or email address. Add a tag to help classify the customer. Keep on top of the status of the review request.
Manage Templates
Send email or SMS review requests. Create an unlimited email or SMS templates. Include a link to the preferred review site. Customize templates to suit your brand messaging. An edit follow-up email to re-engage customers.
View Insights
Get stats on your sent review requests. See how your requests are performing. Track: Number of review requests sent. Click-through rates. Request status in real-time.
Widget Setup & Preview
Collect reviews conveniently on your website. Customize the widget to suit your branding. Embed on your website using HTML code.
On what sites can I request reviews?
First-party reviews: My Listing page.
Third-party reviews: Review sites like Google and Facebook.
FAQ
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
Listing Builder is needed in order for Customer Relation to access the My Listings page.
An unlimited number of email review requests can be sent each day, however, Customer Relation Express accounts have a limit of 15 emails/month.
Due to mobile service provider standards the daily limit of SMS requests is 150. If you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.
